ShopAI Support
ShopAI helps you search for grocery products and compare prices across supported stores in one place, so you can shop smarter without checking each retailer separately. This page answers the most common questions about using the app. If you can't find what you're looking for, our contact details are at the bottom of this page.
Common Questions
What is ShopAI?
ShopAI is a grocery product-search and price-comparison app. Search for a grocery item once, and ShopAI shows matching products from supported grocery retailers side by side — so you can compare prices and availability without checking each store separately.
How do I search for a grocery product?
Open ShopAI, go to Search, and type a common grocery item — for example “milk,” “eggs,” “bread,” or “avocado.” No account or setup is required first; if you're asked for anything, it's only a ZIP code, so ShopAI knows which stores are near you.
How does price comparison work?
Your search results show the matching products each supported store currently has, along with that store's own price for the item. This makes it easy to see, at a glance, which store has an item and what it costs there.
Why can't I find a particular product?
Product results come from each store's own live inventory data. A very specific brand, size, or flavor — or an item that's temporarily out of stock at a store — may not appear. Try a more general search term (e.g. “milk” instead of a specific brand and size) and it will usually turn up more matches.
Why might prices or availability differ between stores?
Each grocery retailer sets its own prices and manages its own inventory independently. ShopAI displays exactly what each store reports at the time of your search — it does not set prices, and it does not maintain a single shared price list across stores.
How does ShopAI determine nearby stores?
ShopAI uses the ZIP code you provide (or, if you choose to share it, your device's location) to find the nearest location of each supported retailer. A ZIP code is enough for search and comparison — precise location is only used for the route feature described below.
Why does ShopAI request location permission?
Location access is requested only to start a shopping route from where you currently are, in the Route feature. It is entirely optional — declining it never blocks product search, price comparison, or your shopping list (Planner); you can still get route directions starting from a ZIP code instead.
Can I use ShopAI without creating an account?
Yes. Signing in is optional. Search, price comparison, store information, and the shopping list all work without an account. Creating an account is only ever an invitation, never a requirement.
Does ShopAI sell groceries?
No. ShopAI is a search and comparison tool only. It does not sell products, fulfill orders, or act as a retailer — it helps you find and compare what supported retailers are already offering.
Does ShopAI process payments?
No. ShopAI has no payment, checkout, or subscription functionality of any kind, and does not offer in-app purchases.
What should I do if a store or product is unavailable?
Some supported stores may show as temporarily unavailable if there's no live data source for them at that moment — this is shown clearly rather than as an error. If that happens, try a different supported store or search for a more common grocery item. If a store you expect to see is consistently missing, please let us know using the contact details below.
How can I report a problem or incorrect information?
Email us at deeptanshu.devatha@gmail.com with what you searched for, your ZIP code, and (if possible) a screenshot. That's usually enough for us to track down what went wrong.
Contact Support
Didn't find your answer above? Email us directly and we'll help you out. Include what you searched for, your ZIP code, and your device/OS if it's relevant to the issue.
deeptanshu.devatha@gmail.comFor details on what information ShopAI collects and how it's used, see the Privacy Policy.